Troubleshooting

Common checks

• Re-import your key if it was rotated (get a new one from the bot).
• Check your DNS settings.
• Reconnect after changing networks (Wi-Fi / mobile data).
• Make sure the HAPP app has all required permissions.
• Try switching to a different location in the bot.

Key doesn’t paste?

Make sure you copied the entire key, including the happ:// prefix. The key is a long string — double-check nothing was cut off.

Still not working?

Contact support in the community group with your platform, app version, and a short description of the issue.